Terms & Conditions

Last Updated: November 30, 2025

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Klickos ("we," "us," or "our") regarding your use of our web design services and website.

By subscribing to our services, submitting a contact form, checking the agreement box during onboarding, or engaging with us in any capacity, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Company Information

Klickos
Address: Willem Parelstraat 345, Amsterdam, Netherlands
KVK Number: 98860194
BTW/VAT Number: NL005357915B60
Email: [email protected]
Phone: +310628087290

3. Services Overview

We provide subscription-based web design and hosting services for local contractor businesses. Our services include:

  • Custom website design and development
  • Website hosting and technical infrastructure
  • Ongoing maintenance and support
  • Bug fixes and technical updates
  • Unlimited reasonable revisions during the design process

4. Subscription Model

4.1 Subscription Terms

Our services are provided on a month-to-month subscription basis. By subscribing, you agree to pay the monthly subscription fee for continued access to and use of your website.

4.2 No Minimum Term

There is no minimum contract term. You may cancel your subscription at any time in accordance with Section 12 (Cancellation and Refunds).

4.3 Monthly Billing

You will be billed monthly on the date you initially subscribed. All payments are processed through our payment processor, Stripe.

4.4 Automatic Renewal

Your subscription will automatically renew each month unless you cancel prior to your renewal date.

5. Pricing and Payment

5.1 Subscription Fees

The monthly subscription fee will be communicated to you during the sales process and confirmed in your onboarding documentation. Prices are subject to change with 30 days' advance notice.

5.2 Currency

  • Clients in the United States and Canada will be charged in US Dollars (USD)
  • Clients in the European Union will be charged in Euros (EUR)
  • Clients in other regions will be charged in either USD or EUR as agreed

5.3 Value Added Tax (VAT/BTW)

For EU-based clients: All prices are exclusive of VAT. Dutch VAT (BTW) at the applicable rate will be added to your invoice. If you are a business with a valid EU VAT number, you may be eligible for reverse charge mechanism - please provide your VAT number during onboarding.

For non-EU clients: No VAT will be charged. You are responsible for any taxes required in your jurisdiction.

5.4 Payment Methods

We accept payments via credit card, debit card, and other payment methods available through Stripe Netherlands.

5.5 Payment Before Work Commences

Full Payment Required:
Payment of the first month's subscription fee is required in full before we begin work on your website. Work will not commence until payment is successfully processed.

Deposit Option (Exception Only):
In exceptional circumstances where you are unable to pay the full amount upfront, we may, at our sole discretion, accept a deposit to begin work. Deposit arrangements are determined on a case-by-case basis and must be agreed upon during the sales process.

Deposit terms:

  • Minimum deposit: $30 (USD) or €30 (EUR)
  • Maximum deposit: Up to 50% of the first month's subscription fee
  • The deposit will be credited toward your first month's subscription fee
  • The remaining balance must be paid before the website is launched and made live
  • If the remaining balance is not paid within 14 days of the deposit, we reserve the right to suspend work and retain the deposit as compensation for work performed

subscription fee.

5.6 Late Payment

If payment fails or is not received by the due date:

  • We will attempt to contact you to resolve the payment issue
  • Your website may be suspended after 7 days of non-payment
  • Your subscription may be terminated after 14 days of non-payment
  • You remain responsible for all outstanding fees

5.7 Payment Disputes

Any billing disputes must be raised within 30 days of the charge. Please contact us immediately if you believe you have been incorrectly charged.

6. Project Timeline and Deliverables

6.1 Project Timeline

Standard website design and launch timeline is 10-14 business days from the date we receive your completed onboarding form.

6.2 Onboarding Requirements

Your website project will not commence until you have:

  • Completed and submitted the onboarding form
  • Agreed to these Terms and Conditions
  • Waived your right of withdrawal (EU clients only - see Section 12.9)
  • Provided all requested information and materials
  • Completed payment setup or paid any required deposit

6.3 Client Responsibilities

Timely project completion depends on your prompt provision of:

  • Business information and content
  • Logo, images, and branding materials
  • Feedback on design concepts and revisions
  • Access to any necessary third-party accounts or platforms

6.4 Delays

If you fail to provide required information or materials in a timely manner, project timelines may be extended accordingly. We are not responsible for delays caused by your failure to provide necessary materials.

7. Revisions and Changes

7.1 Unlimited Reasonable Revisions

During the initial design phase, we offer unlimited reasonable revisions. "Reasonable revisions" include:

  • Design adjustments and refinements
  • Content updates and edits
  • Layout modifications
  • Color and styling changes

7.2 Unreasonable Revision Requests

Requests that constitute complete redesigns, fundamental changes to the agreed-upon scope, or excessive revisions that significantly exceed normal project parameters may be considered unreasonable and may incur additional fees or timeline extensions.

7.3 Post-Launch Updates

After your website launches, ongoing updates, changes, and support are included as part of your subscription at no additional cost.

8. Ownership and Intellectual Property

8.1 Website Ownership

We retain full ownership of all websites, code, designs, and related materials created for you. You do not own the website or any of its components. Your subscription grants you a limited, non-exclusive, non-transferable license to use the website for your business purposes while your subscription remains active.

8.2 License Terms

While your subscription is active and in good standing, you have the right to:

  • Display and use the website for your business operations
  • Update content as permitted by the platform
  • Receive hosting and technical support

You do NOT have the right to:

  • Transfer, sell, or sublicense the website
  • Copy, duplicate, or reverse-engineer the website code or design
  • Remove or modify any proprietary notices or branding
  • Export or download the website files for use elsewhere

8.3 Termination of License

Upon voluntary cancellation by you:
If you cancel your subscription, your license to use the website will terminate at the end of your current billing period. You will retain access to the website until the end of the period you have paid for.

Upon termination by us:
If we terminate your subscription for breach of these Terms, non-payment, or other violations, your license to use the website terminates immediately, and we may suspend or disable your website access without waiting for the end of the billing period. No refund will be provided for the remaining period.

After license termination:
Once your license terminates (either at the end of the billing period or immediately upon our termination), you must cease all use of the website and may not represent yourself as having a website created by us.

 

8.4 Third-Party Assets

Websites may incorporate third-party assets including stock photos, fonts, icons, and plugins. We retain appropriate licenses for these assets, but they remain the property of their respective owners.

8.5 Your Content

You retain ownership of any text, images, logos, or other content you provide to us. By providing content, you grant us a non-exclusive, worldwide license to use, display, and incorporate your content into the website for the duration of your subscription.

8.6 Portfolio Rights

We reserve the right to use screenshots, descriptions, and other representations of your website in our portfolio, marketing materials, and case studies. If you prefer not to be featured, please notify us in writing.

9. Website Hosting and Technical Services

9.1 Hosting Included

Website hosting is included in your monthly subscription fee. We handle all technical infrastructure, server maintenance, and hosting-related services.

9.2 Website Portability

Your website cannot be transferred, exported, or moved to another hosting provider or platform. The website remains our property and is accessible only through our infrastructure.

9.3 Uptime and Availability

While we strive to maintain maximum uptime, we do not guarantee that your website will be available 100% of the time. Occasional downtime may occur due to maintenance, updates, or circumstances beyond our control.

9.4 Backups

We maintain regular backups of your website. However, you are responsible for maintaining your own copies of any content you provide to us.

10. Support and Maintenance

10.1 Ongoing Support

As long as your subscription is active, you receive unlimited support for:

  • Technical issues and bug fixes
  • Content updates and changes
  • Questions about website functionality
  • General assistance with your website

10.2 Bug Fixes and Updates

We will resolve any bugs, errors, or technical issues within a reasonable timeframe. "Reasonable timeframe" depends on the severity and complexity of the issue but typically ranges from 24 hours to 7 business days.

10.3 Support Channels

Support is available via:

10.4 Response Times

We aim to respond to support requests within 24-48 business hours. Critical issues affecting website functionality will be prioritized.

11. Warranties and Disclaimers

11.1 Limited Warranty

We warrant that your website will be substantially free from significant bugs that materially affect its core functionality at the time of launch. We will make reasonable efforts to correct any such bugs or errors reported within a reasonable timeframe during your active subscription.

This warranty does not cover:

  • Issues caused by third-party services, plugins, or integrations
  • Problems resulting from your modifications, content, or misuse of the website
  • Compatibility issues with outdated browsers or devices
  • Issues caused by your internet connection, device, or local settings
  • New bugs introduced by updates to third-party services beyond our control
  • Feature requests or enhancements beyond the original scope

Warranty Limitations:

  • We will prioritize and address bugs based on severity and impact
  • "Reasonable timeframe" means 24 hours to 7 business days depending on complexity
  • Our sole obligation under this warranty is to fix or work around the reported issue
  • This warranty does not guarantee zero bugs or flawless operation at all times

 

11.2 No Performance Guarantees

We make no guarantees regarding:

  • Website traffic, visitor numbers, or user engagement
  • Search engine rankings or SEO performance
  • Lead generation, conversion rates, or sales results
  • Third-party integrations or services
  • Compatibility with all devices, browsers, or future technologies

11.3 "As-Is" for Third-Party Services

Any third-party services, plugins, or integrations are provided "as-is." We are not responsible for the functionality, availability, or performance of third-party services.

11.4 Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, WE PROVIDE OUR SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Cancellation and Refunds

12.1 Your Right to Cancel

You may cancel your subscription at any time by contacting us via email, phone, or SMS. Cancellation will take effect at the end of your current billing period. You will continue to have access to your website until the end of the paid period.

12.2 No Refunds for Monthly Fees

Monthly subscription fees are non-refundable except as described in Section 12.3 and 12.9. If you cancel mid-cycle, you will not receive a prorated refund for the remainder of that billing period.

12.3 Refund Eligibility

Refunds may be issued at our sole discretion in the following circumstances:

  • You cancel within the first 7 days of your initial subscription AND provide a valid reason AND we have not yet begun work on your website
  • We fail to deliver the website within a reasonable timeframe due to our error
  • There are significant technical issues that we are unable to resolve

The amount and timing of any refund will be determined based on:

  • How much work has been completed
  • How long you have been subscribed
  • The nature of the issue or complaint
  • Whether you have used the services

12.4 Deposit Refunds

Initial deposits are generally non-refundable once work has commenced. If you cancel before any work begins, your deposit may be refunded at our discretion.

12.5 Our Right to Terminate

We reserve the right to terminate your subscription and access to our services immediately and without refund if:

  • You breach these Terms
  • You engage in abusive, threatening, or harassing behavior toward our staff
  • You use the website for illegal purposes
  • You provide false or misleading information
  • You cause technical issues or security risks to our systems
  • You fail to make payment
  • You are extremely difficult to work with or uncooperative
  • Your actions negatively affect our business, reputation, or other clients

12.6 Effect of Termination

Upon cancellation or termination for any reason:

  • Your access to the website will be discontinued
  • Your license to use the website terminates immediately
  • All website files, designs, and materials revert solely to our ownership
  • You must immediately cease using any website materials or content we created
  • You remain responsible for any outstanding fees owed
  • We may retain your website and associated content for a reasonable period to facilitate potential resubscription
  • If you wish to resubscribe, contact us to discuss reactivation
  • We reserve the right to permanently delete your website and content at our discretion, with or without notice

Note: Retention of your website data does not constitute an obligation to maintain or preserve it. We are not responsible for any loss of data after termination.

12.7 No Work Product Provided

If your subscription is cancelled or terminated, you will not receive any source files, website exports, design files, or other work products. All materials remain our property.

12.8 Refund Processing

Any approved refunds will be processed within 14 business days and returned via the original payment method.

12.9 EU Right of Withdrawal (For EU-Based Clients Only)

14-Day Cooling-Off Period:
If you are a consumer located in the European Union, you have the right to withdraw from this contract within 14 days of subscribing without giving any reason, in accordance with EU Consumer Rights Directive.

Waiver of Right of Withdrawal:
However, you acknowledge and agree that by requesting that we begin work on your website immediately (before the expiry of the 14-day period), you expressly waive your right of withdrawal. Once we have fully performed the service (i.e., delivered your completed website), you cannot exercise the right of withdrawal.

During onboarding, you will be asked to explicitly confirm:

  • That you request immediate commencement of work
  • That you understand you will lose your right of withdrawal once the service is fully performed
  • That you waive your 14-day cooling-off period

Exception: If we have not yet begun work on your website, you may exercise your right of withdrawal within 14 days for a full refund by notifying us in writing at [email protected].

13. Pre-Contractual Information (EU Distance Selling Requirements)

Before entering into this contract, we have provided you with the following information in accordance with EU consumer protection law:

13.1 Main Characteristics of the Service

  • Subscription-based web design and hosting service
  • Custom website design for contractor businesses
  • Ongoing hosting, maintenance, and support
  • 10-14 business day delivery timeline
  • Unlimited reasonable revisions during design phase

13.2 Total Price

  • Clearly communicated during the sales process
  • Monthly subscription fee (plus VAT for EU clients)
  • No hidden fees or additional charges

13.3 Payment and Performance

  • Payment via Stripe (credit/debit card)
  • Monthly automatic renewal
  • Service begins upon onboarding form completion

13.4 Right of Withdrawal

  • 14-day cooling-off period for EU consumers (waivable upon request for immediate service)
  • Details in Section 12.9

13.5 Duration of Contract

  • Month-to-month subscription
  • No minimum term
  • Cancel anytime

13.6 Complaint Handling

  • Contact us via email, phone, or SMS
  • We aim to resolve complaints within 7 business days

14. Limitation of Liability

14.1 No Liability for Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

  • Your use or inability to use our services
  • Any unauthorized access to or alteration of your content
  • Any bugs, viruses, or harmful code transmitted through our services
  • The conduct or content of any third party on our services
  • Any other matter relating to our services

14.2 Maximum Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

14.3 Essential Purpose

You acknowledge that these limitations of liability are an essential element of the agreement between you and us, and that we would not provide the services without these limitations.

14.4 Statutory Rights

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law. EU consumers retain all mandatory statutory rights under applicable consumer protection laws.

15. Indemnification

You agree to indemnify, defend, and hold harmless Klickos, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use of the website or services
  • Your breach of these Terms
  • Your violation of any law or regulation
  • Content you provide to us
  • Your business operations or services
  • Any claim that your content infringes or violates third-party rights

16. Client Content and Conduct

16.1 Content You Provide

You are solely responsible for all text, images, logos, and other content you provide for inclusion on your website. You represent and warrant that:

  • You own or have the necessary rights to use all content you provide
  • Your content does not infringe on any third-party intellectual property rights
  • Your content complies with all applicable laws and regulations

16.2 Prohibited Content

You may not use our services to create, display, or distribute content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Infringes on intellectual property rights or proprietary rights of others
  • Contains viruses, malware, or other harmful code
  • Promotes discrimination, hatred, or violence
  • Contains explicit sexual content or child exploitation material
  • Facilitates illegal activities
  • Violates any applicable laws or regulations

16.3 Right to Remove Content

We reserve the right to remove or refuse to publish any content that we believe violates these Terms or is otherwise objectionable, without notice or liability to you.

17. Confidentiality

17.1 Confidential Information

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our relationship, including but not limited to business strategies, financial information, customer data, and technical information.

17.2 Exceptions

Confidential information does not include information that:

  • Is publicly available through no breach of these Terms
  • Was rightfully known prior to disclosure
  • Is independently developed without use of confidential information
  • Is required to be disclosed by law or court order

18. Data Protection and Privacy

18.1 Privacy Policy

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

18.2 GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. You have rights regarding your personal data as outlined in our Privacy Policy.

18.3 Data Processing

By using our services, you consent to the processing of your personal data as described in our Privacy Policy and as necessary to provide our services.

19. Modifications to Terms

19.1 Right to Modify

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website with a new "Last Updated" date

19.2 Acceptance of Changes

Your continued use of our services after any modifications to these Terms constitutes acceptance of those changes. If you do not agree to the modified Terms, you must cancel your subscription before the changes take effect.

20. Dispute Resolution and Governing Law

20.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

20.2 Informal Resolution

Before filing any formal legal action, you agree to first contact us at [email protected] to attempt to resolve any dispute informally. We will do the same. We will make good faith efforts to resolve disputes within 30 days.

20.3 Jurisdiction and Venue

For clients located in the European Union:
Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands. EU consumers may also bring proceedings in the courts of their country of residence.

For clients located outside the European Union:
Any disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of Amsterdam, the Netherlands, or the courts in your jurisdiction, at our discretion.

20.4 EU Online Dispute Resolution

EU consumers have the right to use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

20.5 No Class Actions

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any other written agreements between us, constitute the entire agreement between you and us regarding our services.

21.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

21.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

21.4 Assignment

You may not assign or transfer these Terms or your subscription without our prior written consent. We may assign these Terms without restriction.

21.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor disputes, or internet service provider failures.

21.6 Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between you and us.

21.7 Survival

Sections relating to ownership, intellectual property, payment obligations, indemnification, limitation of liability, confidentiality, and dispute resolution shall survive termination of these Terms.

21.8 Language

These Terms are provided in English. In case of any discrepancy between translations, the English version shall prevail.

21.9 Electronic Communications

You consent to receive electronic communications from us, including emails, SMS messages, and notices posted on our website. You agree that all agreements, notices, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

22. Contact Information

If you have any questions about these Terms, please contact us:

Klickos
Address: Willem Parelstraat 345, Amsterdam, Netherlands
KVK Number: 98860194
BTW/VAT Number: NL005357915B60
Email: [email protected]
Phone: +310628087290

Business Hours: 9:00AM - 5:00PM during weekdays.

23. Acknowledgment

BY SUBSCRIBING TO OUR SERVICES, CHECKING THE AGREEMENT BOX DURING FORM SUBMISSION, SUBMITTING A CONTACT FORM, OR OTHERWISE ENGAGING WITH US, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

For EU clients: You also acknowledge that you have received all pre-contractual information required by law and have been informed of your right of withdrawal.

Important Notes for Clients:

✓ You do not own the website - you license it while paying the monthly subscription
✓ Websites cannot be transferred or exported
✓ Subscription can be cancelled anytime with no minimum term
✓ Monthly fees are non-refundable except in specific circumstances
✓ We can terminate services for violation of terms or problematic conduct
✓ No guarantees are made regarding website performance, traffic, or business results
✓ EU clients have a 14-day cooling-off period but waive this right when requesting immediate service start
✓ Prices are exclusive of VAT for EU clients (VAT will be added to invoices)